Frequently Asked Questions.
Quick answers to the questions we hear most. Still unsure? We're just a call or email away.
What cybersecurity services does CraftySec offer in Kenya?
CraftySec provides a full range of cybersecurity and managed IT services across Kenya and East Africa, including managed IT services, DNS filtering, endpoint security (EDR), cloud backup, email security, VoIP solutions, firewall deployment, and compliance advisory for ISO 27001, GDPR, and Kenya's Data Protection Act.
How much does managed IT cost for an SME in Nairobi?
Costs vary based on the number of users, devices, and specific services required. CraftySec offers scoped, transparent pricing after a free initial assessment. Most SME engagements start with a monthly service fee that covers 24/7 monitoring, patching, endpoint protection, and email security.
What is DNS filtering and how does it protect my business?
DNS filtering blocks access to malicious, inappropriate, or unwanted websites at the network level — before a connection is even made. CraftySec deploys DNS filtering for SMEs, schools, and homes across East Africa.
Does CraftySec support home networks and families?
Yes. CraftySec provides cybersecurity solutions for homes and families, including DNS-based content filtering, managed firewall deployment, and family network monitoring — designed to be simple and effective out of the box.
How quickly can CraftySec deploy firewall protection?
For standard deployments, CraftySec can install and configure firewall protection within 48 hours of engagement. Multi-site deployments may take 1-2 weeks depending on scope.
What compliance standards does CraftySec support?
CraftySec helps organisations align with ISO 27001, GDPR, and Kenya's Data Protection Act, 2019. We provide gap assessments, policy documentation, technical controls implementation, and audit support.
What is the difference between EDR and traditional antivirus?
Traditional antivirus relies on signature-based detection. EDR uses behavioural analysis and AI to detect and respond to never-before-seen threats in real time. CraftySec deploys modern EDR from Bitdefender and Sophos.
Is CraftySec a certified Firewalla reseller in Kenya?
Yes. CraftySec is a certified Firewalla reseller and installation partner in Kenya. We supply, configure, and support the full Firewalla range including Gold Plus, Gold Pro, Purple, and Orange models.
What areas does CraftySec serve?
CraftySec is headquartered in Nairobi, Kenya, and serves clients across East Africa — including Kenya, Uganda, Tanzania, and Rwanda. On-site support in Nairobi and remote support for regional clients.
How do I get started with CraftySec?
Contact us through our website form, email info@craftysec.com, or call +254 (0) 100 895 121. We schedule a free initial assessment — no obligation, no jargon.
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