Managed IT vs Break-Fix: Why Kenyan Companies Are Switching

For years, Kenyan businesses relied on the break-fix IT model — call someone when something breaks. But as technology becomes more critical to daily operations, the costs of this reactive approach are becoming clear.

What is Break-Fix IT?

Break-fix is simple: you pay for IT support only when something goes wrong. A server crashes? You call someone. A virus hits? You call someone. Email goes down? You call someone.

The problem? By the time you call, the damage is already done.

What is Managed IT?

Managed IT shifts from reactive to proactive. Instead of waiting for failures, a managed service provider like CraftySec monitors your systems 24/7, patches vulnerabilities before they are exploited, and maintains your infrastructure so downtime becomes the exception, not the rule.

Why Kenyan Organisations Are Switching

1. Predictable Costs Break-fix is unpredictable. A ransomware attack might cost KES 500,000 in recovery — or KES 5 million. Managed IT provides a fixed monthly fee that covers monitoring, support, and security.

2. Faster Response With 24/7 monitoring, CraftySec often detects and resolves issues before you even notice them. The average break-fix response time in Nairobi is 24-48 hours. Managed IT response: under 1 hour.

3. Better Security Proactive patching, endpoint protection, and DNS filtering prevent attacks rather than cleaning up after them. The Communications Authority of Kenya reports a 30% year-on-year increase in cyber threats — reactive approaches cannot keep pace.

4. Strategic Partnership Break-fix vendors are paid for repairs — they have no incentive to prevent them. Managed IT providers like CraftySec are measured by uptime and security, aligning our incentives with yours.

Make the Switch

Ready to move from break-fix to proactive protection? Book your free assessment with CraftySec today.